Due to new security 'enhancements', Java 8 is no longer able to connect to our servers in sandboxed mode. On the play (lobby launch) page, select launch option 'full-permissions'.
The lobby has a newer version than your applet. Normally, when you restart your browser or your pc the newest version is automatically downloaded. If this is not the case, you can try clearing your internet cache/temp internet files and Clearing Java cache.
If you get a message like:
and you are sure the lobby is not shutdown or jammed (because this could cause the same message) then:
In both cases (if you have access to it) the solution is opening the following TCP ports for outgoing traffic:
|Xplorers Ranking C&K 1||TCP 1980|
|Xplorers Ranking C&K 2||TCP 1982|
|Xplorers Ranking Basic 1||TCP 1983|
|Xplorers Ranking Basic 2||TCP 1984|
|Xplorers NonRanking||TCP 1985, 1986, 1987|
|Xplorers Tournament||TCP 1989, 1990, 1999|
|Toulouse Ranking||TCP 1991 & 1992|
|Toulouse NonRanking||TCP 1993 & 1994|
|Toulouse Tournament||TCP 1995|
|Match||TCP 1973 & 1974|
|RoadBlock||TCP 1975 & 1976|
Use telnet to test your connection to our servers without interference of your webbrowser or Java, open a command prompt:
Start->Run: CMD [enter] and type 'telnet games.asobrain.com 1980' (or replace 1980 with the lobby of your choice).
If you get the output below, telnet is not installed on your system. Since Windows 7, telnet is no longer installed by default. You can install it by going to 'Programs and Features' in your Windows Control Panel and select 'Turn Windows features on or off'. Check the 'Telnet Client' and continue.
If you get the output below you are not able to connect to our servers on the specified port (or our servers are down). Your problem is probably not related to your webbrowser or Java but to your router/firewall/internet connection.
If you get the output below you are able to connect to our servers on the specified port. If you are still unable to enter the lobby, your problem is not your router/firewall/internet connection but probably related to security settings in your webbrowser or Java installation.